Policy
Returns & Refunds
Shipping
Shipping is within the United States only. Flat rate is $6.95 for luster prints, or $12.95 when the order includes a framed print or canvas. Tracking is emailed when the package leaves the lab.
Returns & Refunds
Every print is made to order just for you by my print partner, Printful. Because of that, I can't accept returns or exchanges if you change your mind or order the wrong size, finish, or frame color. Please double-check your selection before checkout.
Damaged, defective, or misprinted?
I'll make it right. If your print, frame, or canvas arrives damaged, has a printing defect, or isn't what you ordered, email sales@photographybybernardo.com within 30 days of delivery. Include your order number and a clear photo of the problem (and of the packaging, if it was damaged in shipping). I'll send a free replacement or a full refund, whichever you prefer. You don't need to send the item back.
Lost packages
If your order hasn't arrived within 5 business days after the estimated delivery date, let me know. Lost-package claims must be made within 30 days of the estimated delivery date.
Wrong address
If an order is returned because of an incorrect or incomplete shipping address, I can reship it, but reshipping costs apply. Returned packages that aren't claimed within 30 days can't be reshipped.
Cancellations
Orders go to production quickly. If you need to cancel, email me right away. I can cancel only if printing hasn't started.
Refunds
Refunds go back to your original payment method (processed through Stripe) and usually show up within 5–10 business days.
Questions? Email sales@photographybybernardo.com or call (813) 368-5162.